Privacy Policy

1. Information We Collect

• Personal Details: Name, email, phone number, delivery address, and payment information.
• Usage Data: IP address, browser type, pages visited, and device identifiers via cookies or analytics tools.
• Communication Data: Messages sent through our contact forms, WhatsApp, or email.

2. How We Use Your Information

• To process orders and manage deliveries.
• To respond to your inquiries and provide support.
• To improve our website, services, and user experience.
• To send service notifications or promotional messages (with your consent).

3. Sharing Your Information

We do not sell or rent your personal data. Your information may be shared with trusted partners who help operate our website, process payments, or deliver services, under strict confidentiality agreements.

4. Cookies & Analytics

We use cookies to enhance your browsing experience and tools like Google Analytics to understand website traffic and behavior. You may control cookie usage via your browser settings.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

6. Your Rights

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent at any time where processing is based on consent.
• Object to processing or request data portability under applicable laws.

To exercise your rights, email us at privacy@nouriva.food.

7. Third-Party Services

We may use third-party services like payment gateways, delivery apps, or marketing tools. These services have their own privacy policies which we recommend reviewing.

8. Children’s Privacy

Nouriva does not knowingly collect information from individuals under the age of 13. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated revision date.