Last updated: May 2025
At Nouriva, we are committed to delivering hot, fresh, and delicious meals directly to your door through our mobile app. This policy explains how our delivery system works, what to expect, and how we ensure smooth service for every customer.
We currently deliver to the following areas:
We may expand to new zones soon. Check the Nouriva app for the latest coverage map.
Our delivery service operates Monday to Saturday from 9:00 AM to 5:00 PM. The cut-off time for placing same-day orders is 4:30 PM.
Most orders are delivered within 30 to 45 minutes. During peak hours or bad weather, delivery may take slightly longer. You’ll be notified through the app if delays are expected.
Delivery is free for orders above KES 300 in Kakuma and orders above KES 500 in Kalobeyei. For smaller orders, a flat delivery fee of KES 30–50 may apply depending on your location.
All orders placed via the Nouriva app include real-time status updates. You’ll be able to see when your order is accepted, being prepared, picked up, and delivered.
In case of unavoidable delays, our team will inform you promptly. If a delivery fails due to incorrect location details or unresponsiveness, the order may be marked as undeliverable and will not be refunded.
If you need to update your location or change delivery instructions after placing an order, please contact us immediately through the in-app support chat or WhatsApp at +254 700 000 000.